Learnees Refund Policy

Refund Policy - Learnees Solutions Pvt Ltd.

Last Updated: 4th dec, 2025

At Learnees, we strive to ensure a transparent and fair experience for all learners, trainers, and institutes. This Refund Policy outlines the conditions under which learners may request a refund for purchased courses.

1. General Overview

Learnees is an online marketplace that connects learners with trainers and institutes for online courses.
Refunds are governed by strict guidelines to maintain fairness and prevent misuse.
All refund requests must be submitted to support@learnees.com within the applicable time frame.

2. Refund Eligibility

Learners may be eligible for a refund under the following conditions:

2.1 Within the First Three Sessions

A refund may be approved if:

The learner attends up to the first three sessions and Faces inconvenience due to training quality, delivery method, unclear communication, or required tools/software not functioning as expected.

2.2 Course Not Aligned After Payment

A refund may be issued if:

Learnees is unable to align, schedule, or start the course as per the learner's requested batch, timing, or trainer availability after the payment is made.

3. Refund Not Applicable

Refund requests will not be accepted under the following circumstances:

3.1 Attendance of Four or More Sessions

No refund will be granted if:

The learner attends four (4) or more sessions, regardless of the reason for dissatisfaction.

3.2 Job or Career Outcome Concerns

Refund is not applicable if:

The learner does not secure a job
The learner does not receive a promotion
The learner is dissatisfied with the pace of career growth

Learnees does not guarantee job placement, promotions, or career outcomes.

4. Refund Request Process

To request a refund, learners must: Email support@learnees.com with:
- Full name
- Registered email ID
- Course name
- Reason for refund
- Session attendance details
The Learnees support team will verify eligibility under this policy.
Refunds, if approved, will be processed within 3-5 business days to the original payment method.

5. Refund Method & Timelines

Approved refunds will be issued only to the original mode of payment (UPI, card, net banking, etc.)
Processing time may vary based on banks or payment gateways.
Learnees is not responsible for delays caused by third-party payment.

6. Exceptions

Learnees reserves the right to:

Deny refunds in cases of misuse, false claims, or repeated refund requests
Modify or update the refund policy at any time without prior notice
Take action against fraudulent activities

7. Contact Information

For any queries regarding the refund policy, contact:

Email: support@learnees.com
Website: www.learnees.com
Contact No: +91 9278097629, +91 9919797629